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Son is unable to access account + games on MetaQuest 2

Mcruz_93
Honored Guest

He had received his Meta Quest 2 sometime at end of 2023. He had not verified his age (he's under 13) and we found out late that the Meta requires verification of a parental account linked with facebook, he is locked out of his games and unable to do anything outside of the main screen. There were no options on the headset other then send verification code but still nothing. This image is the last message we recieved and it is past the date. How can we get his Quest 2 working again and his games back?20240512_133104.jpg

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Mcruz_93! We would love to help you get your son's account back so he can enjoy all of his games again. We will need to take a deeper look into your son's account. In order to look into his account, we will need to get some personal information. Please follow this link in order to send a private message to us. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

I look forward to hearing from you soon!

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MetaQuestSupport
Community Manager
Community Manager

Hey there! We just wanted to follow up and see if you are still having issues with your son getting access to his Meta account. We look forward to hearing from you soon!
 


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I just sent the private message now. Sorry for the late response, I was unable to send a reply or private message at the time.

Hey @Mcruz_93! We appreciate the update and know you're eager to regain access to your son's account. We'll be responding to your private message so that we can find the best solution!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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