How can I contact someone to understand why my son's Occulus account has been permanently disabled? Is there a form I can fill out to contact support? Or an email address? I am not 100% sure what has happened to explain why his account was suspended, but like other threads I am seeing, we have lost money on games that he has purchased. I have been going around in circles trying to find out who to contact, or how to contact them. Can someone please let me know! @metaquestsupport
02-08-202411:37 AM - last edited on 02-12-202410:22 AM by TheAntiSocializer
Thank you for reaching out to us Dervla! We understand how frustrating this must be. We would love to look into this to see what we can do. In order for us to verify your son's account, could you please reach out through our PMs?
We look forward to your response so that we can further assist you!
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be careful with your PM replies, someone was actually helping me with a similar issue and i was cut off for having "too many replies" even though i was only answering their questions so they could help now i think i am ghosted.
Get used to waiting. Actually, plan on never getting a helpful response. I've been waiting a month for help with an account suspension. You'll be contacted by a new person each email as if you had never spoken to anyone else. The internal team is looking into the issue and you should hear something soon, they may eventually tell you. How lucky you are that your issue is being checked by them, but don't expect any answer for at least 7 days. Of course, no one will email you after 7 days and you will start back on the new-person-per-email train.
I've been in the same mess for 4 weeks now and 7 different person telling the that the "internal team is looking into it" and to not worry blah blah blah.
We spent 800$ for a device only to have our account disabled. And no one will or can help us
so there is a work around to have a live person chat, my account was up for suspension so I had to create a child account but could not link it to the headset to finalize the process. I went to the help search and continued on as a problem with the quest 2 device , don't choose account question. after I chose this the option for a chat was presented and I accepted. there was a live person that helped me and when I could not stay on the chat because i was on the app with the chat I needed to use the app to finish, she said we can continue on email and she directly emailed me.
Thank you for reaching out to us, @dervla.flynn! We've received your message and will be responding to you shortly! We're looking forward to your reply!
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