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Sorry we couldn't install the game

dougeldridge01
Honored Guest

I have an Oculus 3. I am unable to install certain games like Wingsuit, MCC, and other games. I get the error about not being able to install.

I see this has been an ongoing issue for quite sometime, is there a fix?

I have reinstalled, changed the game download location, etc. No luck.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @dougeldridge01!

 

Thank you so much for reaching out about the game installation issue you've been experiencing.

 

We would love to look deeper into this issue for you and so we would ask you to get directly in touch with us so we can gather a few more details about the issue from you. In order to message us directly please select our name to get to our profile page, or click here then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thank you so much for getting in touch via a private message! 

 

When it comes to the games that cannot be downloaded, could you confirm if they are compatible with the Meta Quest 3? Some older games that you may have purchased for an older headset may not be compatible with the newer headsets. As for the games you mentioned in your post, they are not compatible with Meta Quest 3 because they were made for the Rift/GearVR.

Could you provide us with a list of games that are giving issues when it comes to installing on the headset?

 

We hope to hear back soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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