Sound problem in my pc after use my oculus 2

[Dimensi0n_Manjikai]

Hi, I was doing stuff with the oculus link and when I stopped playing with the helmet and when I unplugged it, I had no sound on my computer. I tried a lot of things but it didn’t work. please help me

[MetaQuestSupport]

Hey there, thanks for reaching out. We understand you are having sound issues with Oculus Link. It's certainly no fun having your device working properly one second and the next having audio issues, so I will do my best to help you find a viable solution. 

There are several available troubleshooting steps you can use to help solve this issue. 

First, make sure that your software is up to date and that the volume is not muted on the device and computer. Next, check the audio input and output sources for both your headset and on your PC.

To check the audio input and output for your Oculus Quest:

1. Open the Oculus app on your computer.

2. Click Devices in the left side menu and then select Quest and Touch.

3. Below Audio Output in VR, make sure your Quest is selected.

To check the audio input and output for your PC:

1. Click the Speaker icon  in the task bar in the bottom-right part of your screen.

2. Click the ^ arrow to open a list of audio devices connected to your computer.

3. Check that your audio and mic are both set to Oculus Virtual Audio Device.

Additionally, if you are using any third party VR software on your PC, make sure that Oculus Virtual Audio Device is set as your audio input and output source there as well.

[sleasyridr]

I am having a similar problem with my PC and Oculus. After using the headset and shutting down the computer, the next time it boots it is set to Oculus for the sound output and my device (Denon receiver is not an option I can select in any of the settings sections). If I look in windows setting my Denon is showing as not connected. If I do a reboot all of my sound devices are back to normal. There has to be a better way to solve this.

[nikitqua]

Hi There,

I am having a similar problem - no sound in Windows after using Oculus. The Oculus software/drivers are using the audio speaker even after disconnecting the Link. As a result, no sound in Windows. Tried selecting Speakers as a default, unchecked audio enhancements, reinstalling audio and NVIDIA driver, rebooting, stopping/starting audio service - nothing. When I try to Test the Speakers it pops up an error: Failed to play test tone. Please help!

[MetaQuestSupport]

Good howdy, nikitqua!

Well it most certainly looks like you got yourself an internal error. Yeah, that just wont do! We need you to have the best time when going though your VR journeys! So let's get this all sorted out and get you back in the game (literally). For this we'll need to gather your logs, take a gander on into your system and give it the once over.

Here are the steps to gather your logs:

1.Open the Run window (Windows key + R).
2.Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
       *The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
3.Select the checkbox next to ‘Full logs’.
4.Select "1 day" from the "Collect last" drop down list.
5.Wait for the log collection to finish. This can take some time to complete.
6.The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
7.Attach the newly created zip file to your next support response.

Once you've roped those logs up, let's have you get in touch with our most awesome support agents here: https://metaque.st/Support. There, they will have an extensive amount of tools at their disposal, to better look into this. Res assured, we'll get you back in the saddle come the next rodeo!

[nikitqua · Accepted solution]

Thanks for you help and assuring message. I couldn't attach logs here because attachments with .zip extension are not supported. However, I have solved the problem, just going to leave my steps here in case anyone on the Internet stumbles upon this thread.

One of the how-to-solve " no sound after using Oculus / VR in Windows "

I realized that the sound is delivered via USB Type-C when Link is connected. So the driver of the USB 3.1 was still using the sound even after VR uncoupling. I had to uninstall the USB driver, reboot the PC and scan for hardware changes in the device manager - that solved the problem immediately, however I wish this could be fixed for Oculus because now I am paranoid to connect my headset via Link and need to create a system checkpoint prior connecting the VR. 

[enactivejanet]

I'm having the same problem - thanks Nikitqua for postin.g your solution. Unfortunately, I can't uninstall the USB driver as I need to keep working with the Quest Link - I'm developing a VR project in Unity for college, and need constant connection to the Quest. Equally, I can't work with losing access to sound on my laptop when not using the Quest. I can hardly join a Zoom or Teams meeting wearing my Quest headset!
I also can't submit the Oculus Log zip file - I followed the link given for support, but there's no option to follow that fits this problem, and no 'other' option. Please, please, please Meta, give us a means of reporting this problem, so your people can look into it. Your Link software is clearly interfering with the audio environment of the PC it's running on, and must be fixed - it's totally unacceptable!

[enactivejanet]

I've now managed to submit a support ticket for this problem, with my Oculus Log attached as recommended by Oculus Support above. It may be a good idea if others could also submit tickets, so they have more info to work on. If you go to the link Support gave above - https://metaque.st/Support - you then have to choose Meta Quest 2 > Accessory > Oculus Link > Oculus Brand > "This does not solve my issue". This will eventually get you to their support ticket form. Posting the info here, as it took a long time to find it.

In any case, I'll report back here if/when I get a solution.

[PokyRedbeard]

I had similar issue and was able to resolve it. 1) I went to device manager --> Sound, video, and game controllers  and right clicked on Oculus Audio device and uninstalled the device (maybe I could have done disable?) 2) I clicked menu --> action --> scan for hardware device and it found my speakers, . 3) Then I clicked on speaker icon in the windows tray (bottom right hand) and clicked the carrot ^ and selected speaker as the output device. I have no idea what this will do when I next attempt to play via Oculus link, worst case I may have to reinstall.

[nikitqua]

@enactivejanet the driver will removed temporarily. It will be automatically restored when you 'scan for hardware changes' just make sure you can use touchpad, non-usb bluetooth or ps/2 mouse to navigate.