Sound stops (2 years old problem anniversary)

[LithiumIO]

Yep so this issue has been around for about 2 years for quite a lot of people. I preface this thread with a question;

HOW IN THE F'ELL IS THIS PROBLEM NOT FIXED YET?

I'm a technical engineer and software developer, and have been in the I.T. industry for about 23 years now... and this problem is sending me completely insane.

The sound on my
rift completely drops out after anywhere from 1 minute to 1 hour of
use. If the HMD is not "active" (as in, wearing it) the sound will last
1+ hours, but if it's active it usually lasts about 2-3 minutes most of
the time. The sound VU meter in Windows "freezes" on whatever sound
level was playing at the time - sound continues to play through my
normal headphones and/or speakers while the rift just stops.

I
just bought a brand new PC and this problem has only started to happen
on my BRAND NEW (Windows 10 (<sarcasm>yay!</sarcasm>) computer. My 8 year old system (Windows 7) I
never had any problem until the mainboard finally gave up on me about 3
weeks ago. The problem started happening immediately after installing
the rift on my brand new rig. I reinstalled Windows 10 from scratch at
the beginning of all of this thinking something installed badly, yet the
problem remained.

So far to resolve the problem myself (with zero luck) I have also tried the following:

- rebooting my PC (the best oculus support website could offer me as a solution (pretty lame))
-
3 different drivers for my sound device including the manufacturer
driver from Asus for Realtek sound. The Windows default sound driver,
and the nvidia driver that was installed with my graphics card - then
tried combinations of most of the following steps with each driver
installed.
- removing and disabling ALL other sound devices including headphones and speakers, etc
- Disabling "enhancements" in the audio settings
- Changing sound quality from DVD to CD
- using a passive extension cable for USB and HMDI
- using an active extension cable for USB and HDMI
- using NO extension cable for USB and HDMI
- plugging the headset into USB 3.1
- plugging the headset into USB 3.0
- plugging the headset into USB 2.0
- plugging the headset into a USB 3.0 controller card PCI-E
- plugging the headset into a USB 2.0 controller card PCI-E
- disconnecting EVERYTHING except for the headset from USB, including the sensors, mouse, keyboard, etc
- reinstalling oculus home
- running the oculus driver updater tool
- changing the cable on the HMD from my old (broken LCD) headset that oculus won't supply replacement LCD screens for
- changing USB hub power management settings to never power off
- installing and trying the third party oculus tray tool
- installing a creative labs PCI-E sound card and completely bypassing the onboard sound
- set rift to primary sound device
- set rift not to primary sound device
- uninstalled discord
- uninstalled ASUS AI software
- performed dsim /online /cleanup-image /scanhealth in powershell as admin
- performed dsim /online /cleanup-image /checkhealth in powershell as admin
- performed dsim /online /cleanup-image /restorehealth in powershell as admin
- performed sfc /scannow in powershell as admin
- toggled enabled/disabled audio mirroring in oculus home
- toggled spatial sound on/off
- removed and reattached headphones
- removed headphones and cleaned contacts with isopropal alcohol on a cotton top and reattached
- used headphones from my broken LCD rift
-
totally caved in and tried my HMD with the broken left LCD screen to
see if maybe my new rift has suddenly had some issue... guess what? SAME
PROBLEM!
- probably some other stuff I've forgotten about after the THREE WEEKS I've spent trying to figure this out!
            - like how I did the latest forced firmware update when it was recently pushed out (last couple of weeks I think?)

            - like how I also checked for any obvious Windows updates that may have contributed and removed them (I don't have an exact list)

The
only way I can get sound back without totally restarting oculus runtime
service, or rebooting entire PC etc is to open the sound controls in
Windows 10, go to properties of the rift headset and toggle the "disable
all enhancements" option in the enhancements tab. If it's on, I turn it
off, and vice versa. Sound will then return for a minute or three
before doing the exact same thing again.

I'm well an truly over
this... this simple problem had rendered my HMD pretty much completely
useless now, as sound is kind of a big deal!

Hopefully someone
has some answers since this problem easily dates back to early/mid 2016
just by doing some quick google searches. After extensively reading
every shred of information I could find about this problem, NONE of the
things that people claim fixed their problem seem to have fixed mine,
and then-some. I tried every single thing from every support thread,
reddit post, steam community suggestion, etc etc.

PLEASE HELP ME!

PC specs:

AMD Ryzen 7 2700X

ROG Strix X470-F Mainboard

16Gb Corsair RGB 3466 DDR4

Gigabyte GTX1060 graphics card (updating to RTX card soon!)

Samsung EVO 970 M.2 500Gb

a bunch of 2-4Tb mechanical SATA drives

900W 80amp Thermaltake PSU

[LithiumIO]

Yep so, finally got around to putting on Windows 10 Professional Edition - dumping the Enterprise Edition install I was using, at the recommendation of Oculus Support staff.

To my not-surprise, the sound is still exhibiting the same problem. Now, not only have I spent 3 months pulling my hair out over this issue, I'm now $300 down for a Windows 10 I didn't need, as well as a bunch of hours backing up and reinstalling the many pieces of software I use... and the problem still exists!

Oculus Rift, going CHEAP. PM me. Will ship to anywhere in Australia.