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Specialised support team

Dukeofgaming
Honored Guest

Hello 

 

having an issue with a return where I sent more than I should have .the items been replaced  though it’s only  the headset that’s being returned  and not the rest  .Has any one experienced a similar issue .ive raised this through customer support and it has been passed to a specialised team does anyone know how long it takes for them to get in touch 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

HI there, @Dukeofgaming!

 

We understand that you've sent us your full kit. Support Team, in general, detail you via email instructing on what to and what not to send us. However, worry not as we can look into this for you and share an update with you on your returns. To trace your details, we'd require some additional information from you, which can bear sensitive information. For this reason, we'd recommend you to send us a private message. All you need to do is, select our name to get to our profile page, or click here. Please note that you must be signed into the community first to send us a private message.

 

See you soon there!

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MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We're just reaching out to see if you still need support as we haven't heard back from you yet.

 

If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

 

Speak soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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