01-09-202403:24 PM - last edited on 08-08-202410:41 AM by NolaBaby
I play gorilla tag a lot and sometimes I like to play music. On my meta quest 2 and Pro I can easily listen to music, but on my Meta Quest 3 I can listen to music, but it is very glitchy and slow. I was just hoping the problem could get fixed.
Hi there, @Branchgod72848! We know listening to music during gameplay can really enhance the VR experience, so we'd be glad to lend a hand with that Spotify issue! Before we dive in here, we do want to thank you for bearing with us while we work hard to make sure all of our holiday customers are assisted. We appreciate it! When you get the chance, please answer and try out the following to help us narrow down possible causes:
Are you opening and using Spotify through the web browser in-VR, or a different method?
When you reset your device, was this a factory reset or a reboot? If this was a factory reset, was it done so through the Meta Quest mobile app or the in-VR boot menu?
Has the Spotify audio quality on your Quest 3 always had this issue, or has it worked properly before?
If you haven't already, please check to make sure your phone, Meta Quest phone app, and headset are all completely up to date.
We look forward to getting to the bottom of this with you, so take your time and get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey @Branchgod72848! We're checking in to make sure you were able to get that Background Audio Playback issue fixed, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have a similar problem. It seems like no User can play music from the meta Browser in game without extreme quality problems. WHY, it does not seem like its that hard to fix even though its so important. In another Post about this Problem the meta Support said that this for something reason is not an Intended Feature so it wont be fixed. Again WHY?? Can you tell your engineers please just to fix the responsible Code?
Hi there, @DESKTUS! We absolutely understand where you are coming from on this, and definitely don't want you to have to deal with that for long. Just to be sure, have you been able to go over the previous steps and questions we listed? If so, we would greatly appreciate it if you are also able to report a problem from within your headset to help our engineers get feedback on this for all users. Aside from that, we'd appreciate it if you could answer the following questions, to help us get a better grasp of the issue at hand:
What software version is your currently headset on?
Has the Spotify audio quality on your Quest 3 always had this issue, or has it worked properly before?
Have you checked to make sure your phone, Meta Quest phone app, and headset are all completely up to date?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I just put on my headset and it still seems to be glitching, but I did forget to mention that it happens to start glitching after I go out of the meta quest browser (as in clicking notifications or another application).
I made an report from within my headset for you with an attached video. My Headset is on the newest Version, I dont use Spotify, but audio from the meta browser in general. It has never worked properly before. Everything is up to date. Like @Branchgod72848 The problem occurs when closing the meta browser and trying to continue the audioplayback in the notification field. said I would love for you to get the engineers to look at the problem. It seems very fixiable and I dont want to have to sideload other applications just to hear music. I have heard that people have the same problem from so many. Listening to music in every app is such a big plus to the Quest 3 experience. Its a shame it does not work.
Hi @Branchgod72848! Thank you reaching out to us regarding this issue. We're sorry this issue is ongoing for you and we would love to get this resolved for you! In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Branchgod72848! We just wanted to follow up with you on the issues you were having with Spotify music. Were you still experiencing these issues? Hope to talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
OMG, The support is completely AI generated. Can an actually human please say that they actually recognized our problem and that the responsible engineers are made aware of it ??
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