Start up into horizon worlds

[nigelpaice]

Recently if I shut down my meta quest 3 it always defaults to horizon worlds on restart. It never used to do this. Is there any way to boot to a MR view with my library view instead. It's really annoying because I have to get my controllers to quit Horizon to use the fitness app I bought it for that doesn't need the controllers.

Thanks in advance 

[MetaQuestSupport]

Hi there,

Thanks for posting in our forum. We can see you're wanting to stop your device from automatically booting up Worlds after a restart, we'll see what we can do! So there may not be a way to start up directly to your library view, but you should be able to prevent Worlds from automatically starting up by changing your privacy settings, please see below:

• Open the Meta Horizon app on your phone.
• Tap Menu at the top of your Horizon Feed.
• Scroll down to Privacy and security, then tap Privacy settings.
• Tap on "Hide app activity" and toggle off specific apps, including Worlds. 

Please give this a try and let us know how it goes!

[HoliamRoberts]

I have a similar problem as you but not on every restart. I always power off my Q3 after using never allow it to sleep. On powering I get the  choose profile logon screen whilst in passthru (as I don't use environments) with tracking working just fine. Select my profile then sometimes I end up in environments mode with black screen and i can only see  the white outline of the Meta Central portal to my left with the text above it. I can teleport \ change direction around in the darkness with the portal still visible changing position. Pressing the Meta button does nothing. I have to press the power button then press it again and choose my profile again and its back to normal. This is a recent issue since V76 and if my controllers don't wake up its a double screen off and on again.

Meta take away (achivements, move and what ever else next) but one thing is for sure they love to keep them bugs.

[MetaQuestSupport]

Hi there,

Thanks for posting into our forum. We see you're having a similar issue with your display going to a black screen sometimes when selecting your profile after the latest update, we'll see what we can do to help! So to start with, we'd like to offer some troubleshooting steps:

• Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
• Hard Reboot the headset
  • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
• If the boot-up sound is not heard:
  • Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

If none of these steps are successful in fixing the black screen issue, then we'd recommend going to our Report a bug on Meta Quest page and fill out a report for our engineering team to see and look into possible fixes to get rid of this bug.

Thanks!

[Jellonz]

Similar problem to above. Every bootup goes to black screen with a Worlds icon off to the left and a clickable "go". I HAVE to click this and run then exit worlds to get to my normal start platform.

Tried hard reboot. No change. Tried blocking Worlds. Just makes me enter the passcode or cancels back to Worlds as the only option.

Why is Worlds runnings at startup? Why can't I uninstall it? Why is it even there in the first place? Feel like my Quest has been hijacked...

[MetaQuestSupport]

Hey there!

Thanks for taking the time to share your issue.

We understand that you are getting a black screen when you bootup your device, which we realize is a frustrating experience.

We would love to have a closer look at your situation therefore, we encourage you to reach out to us in our DM's. To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to helping you out with this!

[HoliamRoberts]

Ok here is a video I've recorded of the bug I am getting. This bug seems to be more or less on every boot up now.

https://www.youtube.com/shorts/iSCgJy0ijOU 

Just pressing the power button to switch off the screen and pressing again to turn screen back on sorts it.

Obviously  seeing as @Jellonz has exacly the same issue this is a BUG with the latest update. You can now see the bug in the video no DM's required. Add this to the list of BUG fixes please.

[MetaQuestSupport]

Hi there!

Thanks for taking the time to explain the bug that you are experiencing.

We understand that this is not the ideal scenario for you, but we are working hard to make sure that things go back to normal. In the meantime, we encourage you all to submit a bug report to raise the issue with our engineers.

To submit a bug report, please follow these steps:

1. On your phone, open the Meta Horizon app.
2. Tap Menu at the top of your Horizon Feed.
3. Scroll down to Support, then tap Report an issue.
4. Tap Report a problem, then type an explanation where prompted.
5. Tap Send in the top right.

Thank you all for your understanding and patience!

[Jellonz]

Yep, @HoliamRoberts fault is identical to mine, except mine doesn't rectify by turning the screen off and on. The only way I can get to my old home screen is to run Worlds then exit it.

Really annoying that an unwanted, unrequested, and un-uninstallable piece of software is causing this. Honestly, the bug aside, this forced installation reminds me of ransomware from back in the day. Not good... 

[nigelpaice]

Sorry, that didn't have any effect. It seems all the other replies in this thread have described my issue far better than I have. I shall do as someone else suggested and submit it as a bug report as it appears it only started after an update. Thanks for trying though