Many thanks for taking the time to share your experience and bringing this to our attention. We understand that your are experiencing issues with your Oculus Quest 2 device does not power on anymore and have attempted some actions and the issue has not resolved. Let's look into this!
If your headset is not charging:
1) Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time. - If trying to charge from a computer, take note of the following: - Computers typically provide less power than outlets and may require more time to charge. - If you are using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables. - Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these. - While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
2) Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
3) Attempt to charge the headset without the facial interface. Sometimes the facial interfaces can block the proximity sensor which can impact the power of the headset.
We hope this resolves the problem that you are having. If not, and you need additional help with your device, you can contact our Support team directly from the official Meta Quest Help Centre website or private message anytime and they’ll be happy to help you.
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