Steam Link & Air LInk works perfect in Quest 2 and badly in Quest 3

[spenatbrambora]

After some months of using my Quest 2 and being amazed with it, I bought last week a Quest 3.

Pretty happy with the change except with PCVR by WiFi. A Link cable works perfectly with both devices.

The same computer and router work perfectly with Quest 2 and badly in Quest 3.

Computer:

• Intel Core i9-10900F

• 32 GB RAM

• Nvidia 3080 12 GB

• Connected by 1 Gbit cable LAN to the Router

Router:

• AmpliFi Alien WiFi 6

• In the same room as the Meta Quest devices

Things that I tried:

1. In another room I checked that Quest 2 was fixed in the 5 Gbz WiFi band and Quest 3 was changing alone from 5 Ghz to 2,4 Ghz randomly.

2. I created a new WiFi Network with only enabled 5 Ghz band, and is used exclusively by Quest 3.

3. With this change is now "playable", but not with the same quality as Quest 2... time to time you get a downgrade of streaming quality or for example Beat Saber lost 0,5s of a song randomly.

4. Upgraded firmware to the latest version and Apps, nothing changed.

5. In AmpliFi Router I assigned a fixed DHCP IP and Gaming Network to Quest 3, nothing changed.

Some idea about the problem? it is possible that my Quest 3 device has an internal problem with WiFi and I need to return it?

[MetaQuestSupport]

Hey there, @spenatbrambora! Thanks for bringing this experience to the community. We certainly know how viewing quality enhances the immersion of VR, and we'd be happy to help however we can!

Given the information you've provided, we recommend you restart the router, then the PC, and finally the Meta Quest in this order. Please let us know how this changes your experience! 

[spenatbrambora]

Thanks for your answer. I already tried this procedure and didn't help.

I repeat, that in the same situation with Meta Quest 2 works perfectly. As an example:

1. I restart Router, PC and Meta Quest 3

2. Trying to play Meta Quest 3 by Air Link, you can notice some problems randomly.

3. Stop playing with Quest 3, connect Quest 2 by Air Link, playing same games, works well.

4. Stop playing with Quest 2, and connect again Quest 3, same problems as point 2.

5. Stop playing with Quest 3, try again with Quest 2, works well again.

[victordefault]

Similar issue here, using Quest 3.

Router: Redmi AX6000 OpenWRT 23.05.3 (r23809-234f1a2efa), Not using 160MHz

Symptom 1: Negotiation rate is 1200M, but low speedtest.net result, reboot may fix it.

Symptom 1: Negotiation rate is lower than 1200M, low speedtest.net speed like 20M/s, after reboot, still the same.

In the meantime my iPhone and laptop is operating at max speed that speedtest.net/Home broadband can handle.

Already try:
1: Change Wi-Fi channel (5.8g and 5.2g)
2: Change Wi-Fi Width (80MHz and 160MHz)
3: Disconnect other device on the same AP
4: Dedicated SSID with lower password security setting
5: Re-flash my AP

Result: None of the above works.

May need switch to another Qualcomm router instead MTK one.

[MetaQuestSupport]

Thank you for trying out those steps and letting us know what you've done so far. We are still going to give you some more troubleshooting steps to try, as we want you to be able to enjoy your new Q3 and everything it has to offer. 

• Re-Pair Air Link

1. Navigate to the Settings menu
2. Ensure "Air Link" is disabled/toggled off

• Factory Reset

1. Before you attempt a factory reset we highly suggest to make sure cloud backup is enabled as this will save your games and progress.
2. We can provide a video on how to do this here.

We look forward to hearing your reply and to further assist.

[MetaQuestSupport]

Hey again, @spenatbrambora. We are just reaching out to see if you still need any assistance.

If what we suggested does not work still, then we recommend you send us a PM so we can further look into this for you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[spenatbrambora]

I appreciate your help. I will need some time to test your solution. I will contact you again with the update.

[MetaQuestSupport]

Sounds good @spenatbrambora! We will be here.

We look forward to your reply back with the results. 

[MetaQuestSupport]

Hello again, @spenatbrambora! We just wanted to check in and see if you were able to do those steps or not! If not, no worries! We will be here when you are ready!