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Steam VR keeps crashing and it doesn't state why

IEternalwolf
Explorer

Here's what happens: I boot up steam VR and connect my headset, I use a link cable instead of airlink for a stable connection as I was told by several people not to use airlink. I get around 5 minutes into gameplay and my screen freezes then my steamvr on my vr only crashes and it says "host PC has stopped responding" but steamvr will show no errors the game that I was playing will still be running and there will be nothing broken. Can anyone help me fix this?

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi @IEternalwolf! Thank you for reaching out.

 

Are you experiencing crashes when using other applications on the headset or is it only on SteamVR? 

 

Can you confirm the specs of the PC you are running with Link? In this article you can find the Minimum Requirements needed to use Quest Link. 

 

Based off the error message It is possible that it may be a USB related issue or even a driver issue. Here are a few initial troubleshooting checks you can try:

  • Reseat the USB cable in the port
  • Try multiple USB ports on the PC
  • Try a different compatible USB cable
  • Complete any needed Windows Updates
  • Update your Graphics Card Drivers

We look forward to hearing from you. Let us know if the above troubleshooting checks helped with the crashes you were experiencing. Hope to get you enjoying VR again soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @IEternalwolf! Reaching out to see if you still need assistance for your PCVR crashes?

 

If so, please let us know the outcome of the troubleshooting and then we can explore the next steps together! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, thank you for the assistance but we reviewed my PC and I use airlink not a link cable and my PC meets the requirements to run steam VR smoothly and it's a error that only seems to appear on my headset withing 15-30 minutes of me running steam VR, it has ruined a lot of my progress on games and is overall a massive inconvenience and other people with the sma e stuff that I have for my PC and headset have not had this issue and I am in aware to why so if you have any more information that would be greatly appreciated 

Hi @IEternalwolf

 

Thank you for providing those details.  We would like you to try some troubleshooting steps to help with that screen freeze! Please try out the following steps in order when you get a chance:

 

  1. Ensure the Oculus PC app is setup to Allow Content from unknown sources
  2. Restart your PC, close Steam if it opens automatically
  3. Launch the Oculus PC app
  4. Connect your headset to the PC app (Link or Air Link if on a Quest 2)
  5. Wait 3-5 minutes or until you are in your Oculus Home and see your library
  6. Launch Steam, then Steam VR

Hope this is able to help you but if you keep running into problems, please reach out to Steam VR Support for further assistance.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @IEternalwolf,

 

 Just checking in! Do you still need our help? Please reach back out to us if you are still needing assistance, we'll be happy to help. 

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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