Hello. My son gave me a quest 2 in January and I’m now experiencing severe stick drift. It keeps moving down and it has hindered my game play. I have tried all of the trouble shooting steps. I think it is still under warranty. Not sure how to navigate this…
Hello @kimm6075! Thank you for bringing this issue to our attention! We know how important it is to be able to properly play games on your Quest 2. We'd love to look into this issue with you and see how we can help! For clarity we'll begin by asking you a few questions:
What troubleshooting steps have you already tried?
Has your play area changed recently?
Have you tried different play spaces?
Are you using third-party accessories or covers with your device?
Are you experiencing this issue with both controllers?
When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?
We look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Play area has not changed recently. I play stationary on my couch.
I did try sitting in a different area, but it still did the same thing.
I am not using 3rd party accessories.
I am only experiencing this with the left controller. (funnily enough, a friend I made through Horizons had this same issue with their left controller to-she is in the UK)
It happens in all games, in any environment. I want my character to stand still and it just keeps backing up until it stops against a wall. I was playing the Plant game on Horizons last night and I couldn't even pick up a pot and put it on a table because my character kept moving backwards, away from the table.
Hey again @kimm6075! Thank you for the swift response, and verifying the troubleshooting steps that you have already taken. We very much appreciate you doing so, since you are still having issue we would like to perform further investigation on the matter. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @tristian.588685. We know how important it is to maintain proper tracking and input on your Meta Quest 2, especially with the joysticks. Have no worries as we are here to help! If you could please send us a direct message and let us know which controller is having these issues by clicking our name and visiting our Profile Page, and then clicking "Send a message", we would be more than happy to see what we can do to help you out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello every time I try to move up it goes very slow and I can't fix it, I'm only 14 years old and it's very frustrating when I can't play games that involve moving, and this problem started in December 2024, my friend said that I can just send the controllers to you guys and just get new ones I don't know if it's true but if it is how can I do it.
