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Still waiting for replacement to be shipped - 2 months in

Enrico92
Level 2

Hello,

 

Oculus Support received my Quest headset on April 6th. Few days after they promised me a replacement unit within 2-3 business days. Couple weeks and support mailings later, i still haven't received anything. I didn't even get to know the reason for the delay either.  It's been nearly 2 months now. I'd like to apply for a full refund as i don't expect to get a replacement anytime soon. I paid a lot of money for this product and to wait months to be able to use it again is just not acceptable at all really. I hope somebody here on this board is able to help me out with this case.

2 REPLIES 2

LittleSlimee28
Level 4

Yo  m8  if you do get a answer .....   PMSL ...  let me no as i in that position  where you is . & i shall let you no if i do .. ok 

Carona2569
Level 4

Did you ever get a replacement? I've been waiting over 3 months for my Oculus left controller. Same useless customer service responses.