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Phone will not pair to Headset

luca.426317
Explorer

Did what was advised. Still won’t pair

1 ACCEPTED SOLUTION

Accepted Solutions

Please ensure that your phone meets the minimum OS requirements to run the Meta Quest mobile app. If you have completed all of the troubleshooting steps we recommend for you to submit a support ticket so one of our specialist can look further into this. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

24 REPLIES 24

MetaQuestSupport
Community Manager
Community Manager

Hey there, @luca.426317. Thanks for reaching out. We understand that you're having issues with pairing. We'd love to look into this for you. What doesn't pair? Is it your headset, phone, or controller? We look forward to hearing from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Headset with phone won’t pair

What troubleshoot steps have you tired? Have you tired double checking that you're trying to set up the device with the same account that you're logged into on the app by going here? Please go here on your mobile or desktop app and log out if you're on the wrong account. Next, either log in with the correct account or start over using different login credentials by factory resetting the headset. 

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Made a new meta account. Factory reset headset . Download mobile app and signed in with new meta account. Turned on headset and it says pair with mobile app  . Entered code and it says . Trouble pairing

Why did you make a new Meta Account? Were you having issues logging in? 

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Never had a account. First time setup

Please ensure that your phone meets the minimum OS requirements to run the Meta Quest mobile app. If you have completed all of the troubleshooting steps we recommend for you to submit a support ticket so one of our specialist can look further into this. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MSR18
Honored Guest

Mines the exact same problem it’s all new and a new account but still won’t pair.Right thereRight therethis is what it says won’t pair 

Hey there, @MSR18! Don't worry. We understand that you're encountering issues when pairing your headset to your mobile device, and we understand how this may be affecting your VR experience with us. So, we'd like to step in and assist you in getting it pair and enjoying the VR world. We'd like to make a few of suggestions for you to consider. If you haven't already, please do so.

 

  • Ensure user and headset are using the admin account, and not an additional account.
  • Clear the Bluetooth cache on the phone.
  • Power cycle the phone and the headset.
    • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
  • Uninstall and reinstall the Oculus application on the phone.
  • Ensure the phone and headset are connected to same wireless network.
    • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
  • Try using a different phone.
  • Factory reset the headset

Please let us know how it goes so we can determine if any additional steps are required.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!