02-08-2023 01:15 PM - last edited on 05-19-2023 10:23 AM by FunkyTanuki
02-08-2023 03:10 PM
Please ensure that your phone meets the minimum OS requirements to run the Meta Quest mobile app. If you have completed all of the troubleshooting steps we recommend for you to submit a support ticket so one of our specialist can look further into this.
02-08-2023 01:30 PM - last edited on 02-08-2023 02:21 PM by RoastPork
Hey there, @luca.426317. Thanks for reaching out. We understand that you're having issues with pairing. We'd love to look into this for you. What doesn't pair? Is it your headset, phone, or controller? We look forward to hearing from you.
02-08-2023 01:33 PM
Headset with phone won’t pair
02-08-2023 01:45 PM
What troubleshoot steps have you tired? Have you tired double checking that you're trying to set up the device with the same account that you're logged into on the app by going here? Please go here on your mobile or desktop app and log out if you're on the wrong account. Next, either log in with the correct account or start over using different login credentials by factory resetting the headset.
02-08-2023 01:52 PM
Made a new meta account. Factory reset headset . Download mobile app and signed in with new meta account. Turned on headset and it says pair with mobile app . Entered code and it says . Trouble pairing
02-08-2023 02:38 PM
Why did you make a new Meta Account? Were you having issues logging in?
02-08-2023 02:41 PM
Never had a account. First time setup
02-08-2023 03:10 PM
Please ensure that your phone meets the minimum OS requirements to run the Meta Quest mobile app. If you have completed all of the troubleshooting steps we recommend for you to submit a support ticket so one of our specialist can look further into this.
04-26-2023 08:23 AM
Mines the exact same problem it’s all new and a new account but still won’t pair.this is what it says won’t pair
04-27-2023 07:41 AM
Hey there, @MSR18! Don't worry. We understand that you're encountering issues when pairing your headset to your mobile device, and we understand how this may be affecting your VR experience with us. So, we'd like to step in and assist you in getting it pair and enjoying the VR world. We'd like to make a few of suggestions for you to consider. If you haven't already, please do so.
Please let us know how it goes so we can determine if any additional steps are required.