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Stolen Oculus Quest

Serpio67
Level 3

I sent my Oculus Quest to Meta Support and I never had it back. Stolen!!!!!

18 REPLIES 18

Hi again @Serpio67! We just wanted to let you know that we haven't forgotten about your case. We haven't received any updates yet but we're continuing to monitor the situation closely. As soon as we have an update to share, our agents in charge of your email ticket will reach out to you. Please continue correspondence with them over there. Thanks!

Serpio67
Level 3

I've been waiting too long. Technical support doesn't work at all. I've been waiting for months. It's a shame!

Serpio67
Level 3

I'm still waiting. It's a shame!!!!!!!!!!!!!! November, december, january, february and I'm still waiting!!! I'll never buy Meta Quest!!!!!

Serpio67
Level 3

March

You'll need to follow up with the email that you received from support, @Serpio67. Unfortunately, multiple replies through the thread won't assist this matter, you'll need to ask for an update through the same platform you requested assistance in. Please be sure to send a reply to the original email chain you received and ask for an update when you're able.

Illidan > Malfurion
Illidari Supremacy

If you need assistance, please send a PM to MetaQuestSupport!
My PMs are open solely to speak with users about video-games.

Serpio67
Level 3

Already done months ago.

I posted on support forum. You changed the forum and then you say this forum is not correct? Guess my answer...

biscuitsngravyy
Meta Quest Support
Meta Quest Support

He's saying there's nothing we can do to assist you on the Community Forums so @The-Boss-Baby  recommended you to keep communicating through email. We don't handle replacements on these Forums so there's not much we can do here. 

sausage gravy

Serpio67
Level 3

Ok. Usless support, usless forum and uslees answers. Bye bye