Storage shortage and power off loop

[Cooper52014]

Hello, 

My son kept getting the storage space low notice, then just started a loop of powering off without being able to click on anything else. After some searching, it was recommended to log into the meta account, find the device, and then delete cache. Was able to do all steps except find how to delete the cache. I did not find a clear link to do this, and did not want to cause any further damage or accidental factory reset without checking here. Thank you for any and all help.

[MetaQuestSupport]

Hi there! We're really grateful that you've contacted us about this issue. We understand just how crucial storage space is for gaming, and we certainly don't want it to affect your experience with us. So rest assured, you can count on us to provide the assistance you need.

To start let's get that cache cleared from your device. You can do so by following the steps provided here. Once this is complete, we suggest rebooting your headset by following the steps provided here. If this does not help then we'll have you try factory resetting your device. You can avoid the loss of any data/ progress by ensuring that your Meta cloud backup option is enabled. You can do so by:

1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
2. Select Settings.
3. Select System, then select Backup.
4. Select the toggle next to Cloud backup to turn cloud backup on or off.

Let us know if this works for you. We'll be looking forward to your response. 

[MetaQuestSupport]

Hey there! We noticed that we haven't heard from you and just wanted to check in to see if you still need assistance. If so, feel free to reach back out. We'll be looking forward to hearing back from you.

[Cooper52014]

Following the first step you linked to, it required access to the Oculus screen in order to do that. It will not stay on long enough to be able to do this. It says TV app (something like that, referencing TV) is unresponsive, and then shuts down and tries restarting in a loop. This continues until the battery on the headset dies. Can I delete that TV app thru the Meta app on my phone to see if that helps? I don't think there is any reason for him to have this app. The main game he plays currently, that is most important to have access to is Gorilla Tag. Sorry if this is unclear, but unable to get on the headset long enough to ensure the phone and headset are even on the same wifi network. Does it even have the 5G capabilities? That would help narrow it down to proper network. Thank you!

[Cooper52014]

Correction:

When power on headset. Warning comes up that says:

TV storage keeps stopping 

i with a circle around it for app info

X close app

When try to select either of those, goes straight to powering off, restarting. Then an endless loop. No way to even Uninstall this TV app from the Meta app. Very frustrating. If do factory reset, cannot even get into the headset to back up anything as suggested in one of the other links. The Bluetooth cache clearing instructions for Android are not correct. Cannot even find this under the Bluetooth settings within my phone settings. 

I'm about to the point of a factory reset, but refuse to pay for Gorilla Tag again.

Obviously very frustrated at this point for generic instructions to troubleshoot issues I'm having. Any way to chat with a live person?

[MetaQuestSupport]

Hello again! To further assist you and look into other options we have for you and your son, could you please shoot us a PM? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We will continue to troubleshoot and look into alternate options for you via PM.

We can't wait to hear from you soon!

[MetaQuestSupport]

Hello! Just passing on by to see if you're still in need of our assistance! We want to make sure we can get you back on track! 

[Cooper52014 · Accepted solution]

Hello! Thank you for your continued efforts to help with this matter. We finally just did a factory reset and it fixed the issue. He was able to sign into the the main game he plays, so all is better with that, at least. I also connected to the headset on the Meta app, etc, after that to hopefully improve trouble-shooting efforts for any future issues that may arise. Thank you again! 

[MetaQuestSupport]

Awesome! Were glad everything is now on track! Don't hesitate to reach out if you ever need any other assistance!