I have spent hours trying to set up my Meta Quest 2!!!
Briefly: stuck on pairing with mobile phone (I will be using PC with USB so don't need mobile?) phone doesn't see quest headset, tried mobile app but won't recognise password despite several resets. I'm at the point of scrapping the whole idea and getting a refund!!!
Hey there, @Jolly_Bodger! We noticed that you are reaching out because you are experiencing some pairing issues with your Meta Quest 2. We know how frustrating it can be when you encounter those types of issues as they can really affect your overall experience, so we want to provide some troubleshooting steps for you to try!
Please try the following:
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure user and headset are using the admin account, and not an additional account.
Clear the Bluetooth cache on the phone.
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to same wireless network.
If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
Heyyy @Jolly_Bodger! We just wanted to follow-up with you to see if you were still needing assistance with the pairing issues that you were experiencing. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
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