03-06-202408:02 AM - last edited on 06-07-202411:37 AM by FunkyTanuki
My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, When I enter code it asks for my business email when I enter my email it says not recognised.
Hey there, @CoolHandFluke. Being able to pair your headset to your account is a crucial part of the VR experience. That access is something we want for all of our users. Due to the information we may need to look into this for you, we would like for you to please send us a private message. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hello again, @CoolHandFluke. We wanted to follow up with you and see if you still need assistance with your login issue! We will be patiently waiting for your response and hope to get you back on track!
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Hello again, @CoolHandFluke! Thank you for sharing that update. We're very happy to hear that everything is working now. Please, if the issue continues, do not hesitate to reach out to us again, and we would be happy to assist you further. Thank you for working with us, and we hope your next VR adventure is a great one!
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Hello. I purchased a meta Quest two headset a year ago and I really enjoy the exercise app supernatural. I'm still paying for Supernatural but I'm unable to use it because I'm having the same issue that cool hand fluke has had. The only difference is when I try the solution that you offered it still doesn't work for me. I tried logging in with my Facebook account and there is no place for me to enter a code but on my headset it tells me I need to enter a code.
Hello @Anonymous! We hate to hear that you're not able to access your games and apps! We do understand how important it is to be able to access your exercise app and we'd love to assist you with getting this resolved. Since we made need to gather a little information from you, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, when I try logging in to Oculus on my headset and it says ‘Log in with Facebook’ or ‘Have an Oculus Account?’ I click either one as it pops up with Email and Password but for the Email there’s a built in email already there for me where it is just frozen and can’t change the email. I tried restarting and already changed the password but still can’t get in since the Email is frozen in place.
Hi there, @Addiasun! Thanks so much for sharing this experience with the community. We know how important it is to be able to access our accounts and devices, and we would be happy to lend a hand! To catch us up to speed, we've listed a few questions for you below:
Has the headset experienced any physical impact?
Are your headset, Meta Quest mobile app, and phone software up-to-date?
Is the headset fully charged?
Is your play area close to your router?
Have you attempted a factory reset, either from the headset or the mobile app?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
