Stuck at pull the tab screen because of a minor bug.

[Sup_bboys096]

This is the conversation I had with a meta employee. Scroll to the bottom for the actual story.

Meta Store Support (2/26/2025, 10:16:08 PM): Thanks for contacting Meta Store Support! We’re here to make sure you get the help you need.
Meta Store Support (2/26/2025, 10:16:10 PM): We can help answer your questions. Please don't send any of your sensitive personal information, like credit card numbers, in this chat. Do not refresh this page as it could interrupt your session.
Me (2/26/2025, 10:16:22 PM): Do you know daniel
Erica (2/26/2025, 10:16:30 PM): Hello Me, This is Erica from Meta Store Support and I am here to assist you today.
Me (2/26/2025, 10:16:38 PM): can you put me with daniel
Me (2/26/2025, 10:16:45 PM): cus i was just talking to him
Me (2/26/2025, 10:17:00 PM): but I accendentaly discaonected
Erica (2/26/2025, 10:17:50 PM): Oh please be informed that we are unable to transfer this chat to one another as our system is the one who assign the cases to us. But no worries, I'll be more than happy to continue in assisting you.
Me (2/26/2025, 10:17:58 PM): okay
Erica (2/26/2025, 10:18:16 PM): Would it be okay I take 3-5 minutes to review your chat interaction with my colleague?
Me (2/26/2025, 10:18:24 PM): that works
Erica (2/26/2025, 10:18:36 PM): Thank you.
Erica (2/26/2025, 10:19:11 PM): While waiting, I'd like to inform you to not close or switch from your current browser tab during this chat session as it will disconnect us. In the event we get disconnected, your ticket number is 08008262
Erica (2/26/2025, 10:19:12 PM): In case we get disconnected, kindly open a new chat support and use our reference case number 08008262 as reference.
Me (2/26/2025, 10:19:19 PM): okay
Me (2/26/2025, 10:19:29 PM): I have that saved
Erica (2/26/2025, 10:20:13 PM): I appreciate that. Please stay connected while I check this on my end.
Me (2/26/2025, 10:20:21 PM): k
Erica (2/26/2025, 10:23:49 PM): I appreciate you waiting, upon checking your interaction with my colleague, it seems that you're having issues with pairing your right controller to your Meta Quest controller.
Erica (2/26/2025, 10:23:51 PM): For me to further check this for you. would you mind sharing to me a photo of what you're seeing within your headset?
Me (2/26/2025, 10:25:06 PM): one sec
Erica (2/26/2025, 10:25:17 PM): For sure! Take your time.
Me (2/26/2025, 10:26:36 PM): thats the low quality one
Me (2/26/2025, 10:26:50 PM): I have one thats less blurry
Erica (2/26/2025, 10:27:01 PM): Oh okay, let me send another request for file transfer.
Erica (2/26/2025, 10:27:37 PM): Got it, thank you for sharing these photos.
Erica (2/26/2025, 10:28:54 PM): May I ask if you have already pair your Meta Quest headset to your mobile app?
Me (2/26/2025, 10:28:58 PM): yes
Erica (2/26/2025, 10:29:32 PM): Got it.
Erica (2/26/2025, 10:29:56 PM): And just to confirm, after you factory reset the headset, did you pair your headset back to your mobile app?
Me (2/26/2025, 10:30:25 PM): yes
Erica (2/26/2025, 10:30:35 PM): As I can see on the photo that it is giving you a 5 digit code which is needed to enter when pairing the headset to the mobile app.
Me (2/26/2025, 10:30:55 PM): yes
Me (2/26/2025, 10:31:11 PM): the moblie app didn't ask for the code
Me (2/26/2025, 10:31:16 PM): it auto paired
Erica (2/26/2025, 10:31:35 PM): May you please send me a screenshot of what you're seeing from your Meta Horizon mobile app?
Me (2/26/2025, 10:32:28 PM): one sec
Erica (2/26/2025, 10:32:42 PM): Alright. Take your time. I'll be waiting.
Erica (2/26/2025, 10:33:06 PM): Thanks for this one.
Erica (2/26/2025, 10:33:37 PM): May you please check if the right controller is still showing as paired on your Meta Horizon app?
Me (2/26/2025, 10:33:40 PM): no
Me (2/26/2025, 10:33:47 PM): its not paired
Me (2/26/2025, 10:33:57 PM): and the controller isn;t paring
Erica (2/26/2025, 10:34:20 PM): Oh I see, thank you for letting me know.
Erica (2/26/2025, 10:34:33 PM

This is the conversation I had with an employee at Meta. They kept telling me to factory reset my headset and unpair the controllers. My right controller had a bug where it would only work in games and apps but in the oculus home it wouldn't respond other than the oculus button. They told me to factory reset it and that made my quest 2 stuck on the pull tab screen how do I fix this?