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Stuck between accounts / Unable to switch

Michael_Whanell
Honored Guest

Hello

I have the following problem;

During changing payment methods I accidently started to create a new account on my Oculus Quest 2. I actuelly dont need it, Im perfectly fine with the one I had. But I cannot return to my old account, neither by switchung oder simply restarting the headset. It keeps asking me to enter the device code.

 

So I tried to activate the new account (I could delete it later) but that too isnt working. After inserting the Device Code with my mobile phone it keeps saying, that an unknown error accured, I should try again later.

 

So now Im stuck between the accounts since I cant abbort adding a new account and I cant return to my existing one. So neither forth nor back is possible and I am logged out of everything that is related to the account (cant use the 'People' App, Or the Store, I cant even access my Games or anything). What else can I do?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Well hey there @Michael_Whanell! Thank you for being clear with your issue. Sounds like you've encountered quite a snag. We're here to reassure you that we'll try to fix the problem and get you back to gaming quickly.

 

Why don't we start with enabling Cloud Backup and then performing a factory reset. Then log back into your device with the original account.

 

Let us know if it works! If not, please PM us. Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We avidly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Well hey there @Michael_Whanell! Thank you for being clear with your issue. Sounds like you've encountered quite a snag. We're here to reassure you that we'll try to fix the problem and get you back to gaming quickly.

 

Why don't we start with enabling Cloud Backup and then performing a factory reset. Then log back into your device with the original account.

 

Let us know if it works! If not, please PM us. Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We avidly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

How's it going? We're checking up to see if you still need help. Please let us know if you do!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Michael_Whanell
Honored Guest

Hello

Thank you for your quick response.

 

The factory reset did solve the Problem, though I would have liked to avoid a complete reset. It took so long because I had to wait for the delivery of my new phone.

 

So thanks again a lot for the swift and uncomplicated help. 🙂

 

Hi there! We're glad to hear that the reset solved your issue! Hearing things like this is what makes our job here at support so enjoyable. Please feel free to reach back out to us if you are ever in need of more assistance. 

 

Happy gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Froboy27
Honored Guest

I had the same problem 

Hey @Froboy27! Thank you for sharing your recent experience with Meta, we're dropping in to see if we can provide further assistance on the matter. With that being said, have you attempted the previously accepted solution of performing a "cloud backup" and performing a " factory reset " on the device? However, if further assistance is required please do not hesitate to reach back out to us. Looking forward to hearing from you. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again @Froboy27. We just wanted to follow up with you on the issues you were having regarding your accounts. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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