cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck in a bootloop (meta quest 2)

tomoccy
Honored Guest

My meta quest 2 headset is stuck in a bootloop, I get a pop-up saying various services "keep stopping" and then it restarts again

- I have remote factory reset (as the headset could not connect for me to factory reset via the app on my phone)

- I have let the power drain completely, fully charged and tried again

- I have entered into the USB mode by holding power and volume down button... BUT when I let go of these buttons the headset immediately restarts again so I can't even navigate that menu to factory reset it

Please advise with help to fix this bootloop issue. Happy to wipe the machine clean and start fresh.

Thank you

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @tomoccy, thank you for your post!

 

Given the extensive troubleshooting you have completed, we would like to look into other options with you, for us to do this please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there, we just wanted to check if you would require any further support?

 

If so, please be sure to send us a private message, and we will have a look into this for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?