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Stuck in account loop

Honored Guest

On the quest it says "Lets setup your Horizon and Meta account. You'll need to set these up to continue using VR". Then it says "On this headset: @WildWestPimpStyle. Take off headset, go to and log into Facebook with c******** Setup profiles then enter this code."

When I do that, the meta site says "You tried to connect this headset with c********, which isn't associated with your original account and purchases. To continue with your apps and purchases, log out of this account and continue with facebook and log in with v***********, the Facebook account you used to set up your headset, then try again." 

When I do THAT, it gives me the same response, again telling me to log out and log in with the v***** email. All I want to do is play a game but I am stuck in an inescapable account loop. It doesn't seem worth the hassle to keep my purchases anymore, I would be happy just to be able to start a fresh meta account and rebuy all my games, but I can't even seem to do that. Any help would be greatly appreciated.


Community Manager
Community Manager

Hey there! We hate to see that you are having trouble creating a Meta account to access your device. We know how setting one up can be confusing, and we're happy to help you with this issue!


Since we will be talking about setting up a Meta account, could you please send us a private message? You can send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!