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Stuck in an endless 2FA loop. Unable to access a Meta Account that I did not create.

RouxBourbon
Honored Guest

Please help. 

I am trying to create a Meta Account for the Meta Quest 3. 
Hackers found my facebook profile, and created a Meta Account and some how were able to link it to my Facebook identity. I cannot remove the account, because I did not create it, so I do not know the password. On top of that they have 2FA set up on the fake Meta Account. 

I am stuck. 
Attached is a screen shot of the email they used to create the account. It is now associated with my Meta Contact info and I cannot remove it. 


Hackers email associated with my Contact info-1 - Copy.png

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

HI there!
 

We're sorry to learn that your account has been compromised. We'd request you to slide into our DMs as we need some additional information from you to authorize your account. See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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