So i’m gonna make the short and sweet. Basically, my headset has just been turning off and on for the past two days and I press the power and volume button at the same time that menu appears but nothing off that Menu works. I’ve just tried normal boot up then power off, but it doesn’t actually power off if it’s charging and I tried factory resetting and that didn’t do anything so do I need to get a new headset or is there something I can do to actually fix it?
Hey there, @BlazeAser! So we can understand not being able to use your device can be quite concerning, and we are more then happy to assist in getting this looked into so you can get back into gaming. In this case, if you are having issues following the factory reset options on the headset, there are steps to initiate this from your linked mobile app as well. You can find the steps for this here.
Should this not work for you, please reach out over a private message so we can collect some information about your account and device to see what options are available. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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