I got new stuff for my quest 2 yesterday and i was so excited i decided to clean my headset using clorox wipes and rags i cleaned around my headset dirty areas and would quickly dry with my rag i did touch the proximity sensor with my clorox wipe but quickly wiped it with my rag i turned on my headset i crashed i restsrted my headset couple times still a crash then when i restart it or reset it again it showed black then restarted and kept boot looping over and over ive tried every solution reseting restarting and power off and on including sitting my headset and charge and sitting my heaset down and letting it boot and see if any changes nothing at all i contacted you guys i was being helped and told i was gonna be helped and emailed by your guys specialized team i havent reached a email since ive been trying to fix this for hours freaking out and scared , sad i just wasted money on accessories for my quest .
Hey there @OreoVRrr. We hate that you're not able to enjoy your new accessories due to this, but no worries! We'd love to look further into your support ticket to get things back up and running! So that we're able to gather these details privately, we'd like to invite you to send us a PM!
To do so, either select our name to get to our profile page, or click here. Once there, please click "Send a Message" to privately message us! Also remember, you must be signed into the community first to send us a private message.
Until then, we look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I tried everything nothing worked and i cant get a replacement bc my warranty expired and you guys never replied with your special team im very upset i have been freaking out and being sad i cant see my friends and waiting for a email but you guys never messeged abt your specialized team
I never got a messege from your specialized team only one lady from the agent text tried to help me she was very nice but the rest of you all never replied or got back to me
I never got a messege from your specialized team only one lady from the agent text tried to help me she was very nice but the rest of you all never replied or got back to me
I got new stuff for my quest 2 yesterday and i was so excited i decided to clean my headset using clorox wipes and rags i cleaned around my headset dirty areas and would quickly dry with my rag i did touch the proximity sensor with my clorox wipe but quickly wiped it with my rag i turned on my headset i crashed i restsrted my headset couple times still a crash then when i restart it or reset it again it showed black then restarted and kept boot looping over and over ive tried every solution stove wise reseting restarting and power off and on including sitting my headset and charge and sitting my heaset down and letting it boot and see if any changes nothing at all i contacted you guys i was being helped and told i was gonna be helped and emailed by your guys specialized team i havent reached a email since ive been trying to fix this for hours freaking out and scared , sad i just wasted money on accessories for my quest .
Make sure that the cleaning process didn't cause any physical damage to your Quest 2, such as damaging the proximity sensor or other components. Inspect it carefully for any visible issues.
I got some new things for Ir Quest 2 and got really excited. I decided to clean it with some Clorox wipes and a rag. While cleaning, I accidentally touched the proximity sensor with the wipe but wiped it quickly with the rag. When I turned it on, it crashed. I tried restarting it a few times, but it kept crashing and now it's stuck in a loop. I've tried everything I can think of, like mepcobills resetting and powering it off and on, but nothing's working. I've also reached out for help but haven't heard back yet.
Hello, hello, @OreoVRrr! It's important to us that this boot issue with your headset is properly addressed, so we'd love to look into this for you! Could you please go ahead and send us a PM when you get a chance? You can select our name to get to our profile page directly, or click right here. From there, click "Send a Message" to privately message us! As previously mentioned, you must be signed into the community first to send us a private message. We're really eager to work through this problem with you, so we'll be keeping an eye out for your message!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @OreoVRrr! We're reaching out to check in on that issue you were reporting earlier with your headset being stuck on a continuous boot loop. Do you still need assistance? if so, just let us know and we'll be happy to continue from there! We'll be keeping an eye out for your PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It sounds like you've tried everything to fix your Quest 2 after the cleaning mishap, and it's frustrating not getting the help you need. If the headset is still under warranty, reaching out to the support team for a replacement might be the best option. While you wait, maybe treat yourself to something from the sonic price menu to lift your spirits.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
