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Stuck on bubbles screen after factory reset

DrPavlov95
Honored Guest

I was having some issues with my Quest 2 lately, where my "home" would load but there were no menus or UI whatsoever, and when I looked in the mirror I could see my avatar was completly purple and T-posing. Sometimes I would get stuck in no-menus-passthrough too.

This would fix seemingly at random by covering the trackers and resetting my guardian boundaries (Switching between stationary and creating a new one etc, it never worked the same way).

Since it was bothering me a lot I decided to do a factory reset.

I pressed volume down button + power button and did all the steps to reset.

When trying to pair with my Meta Horizon app, at first the app would say the headset was already connected, so after a few reboots the app actually connected to the headset even though the headset was still showing me the pairing code. Although, by establishing this connection I was able to factory reset the headset again through the app, but this time it actually erased the previously connected quest.

Went through it all again, and the app automatically detected my headset, and both began pairing... which never ended. The app kept saying "pairing" for several and several minutes, I tried to give it time, but it never actually paired, must've been over half an hour.

So, there I went factory resetting once again... 

Thing is, now after watching the safety video my headset jumps to the infamous bubbles screen and just stays there. No menus show up, nothing happens. The Meta Horizon app does detect my headset and says it's connected though.

I've tried pressing volume down + power and then "reboot" many many times, and it places me back at  bubbles screen again. Doing a new factory reset again gives the same results.

 

Help?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hello @DrPavlov95 !

 

We understand that your Quest 2 is tuck on a bubble screen after factory reset. We suggest you to perform the following troubleshooting steps:

 

  1. Ensure the phone is compatible with the Meta Horizon mobile app
  2. Ensure the mobile app and headset are on the latest available version
  3. Ensure phone and headset are connected to the same network, on the same frequency
  4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

Once you have performed all these steps and if the issue still exists, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

DrPavlov95
Honored Guest

after MANY factory resets i managed to complete pairing with my horizon app, but i still get the bubbles screen with no menus, nothing happens when i press any button except pressing the oculus button a bunch of times which brings up the report bug thingy option

i also did the volume down + power -> boot device, doesn't work

 

Hey!

 

We understand this issue seems to be persisting.

Can we ask you to send us a private message so we can investigate this further with you?

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same problem and followed all required steps and tried different phones - DM has been sent 

DrPavlov95
Honored Guest

sent DM, they only said my device is out of warranty

thanks for not helping at all

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