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Stuck on meta on spinning symbol

Teddy.uwu
Honored Guest

I've done almost everything. And I still get this 

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Updatingy time I reboot it or restart or factory reset and sidebar update I still get this. It's been doing it for a good 2 and a half days please help me. 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello there, @Teddy.uwu! We want to be able to assist you further regarding the headset unable to get past the update. So that we can gather the information needed we would want to discuss this through a PM. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

Cakr111
Honored Guest

I had this same problem yesterday. I am still under warranty so I’m sending back the headset and getting a replacement. I’m concerned this might happen again, though. There didn’t seem to be any reason this should have happened.

Hello there, @Teddy.uwu! We want to be able to assist you further regarding the headset unable to get past the update. So that we can gather the information needed we would want to discuss this through a PM. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We are just checking in regarding the headset being unable to get past the update. Please reach out to us if you should still need assistance. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I had to make arrangements to send my headset back and I need to wait for a replacement. My headset was only 6 months old, and the warranty is only for a year. I'm concerned this might happen with the replacement beyond the warranty, if it could happen out of the blue like this.

Hello there, @Cakr111! We understand wanting to have the headset running for as long as possible and are here to assist. If you should encounter any issues please reach out to us through a PM. Please remember, you must be signed into the community first to send us a private message. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've had the headset for 5 years. So I would be on warranty.

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