12-25-2022 07:59 AM
just got a quest 2 and did the setup didn’t work when I tried on my phone or my dads phone to connect to the app. So we tried the pc and it worked now I have connected the app with the quest! But the vr is still in the pairing screen and still saying the code? Like what do I do now?
12-25-2022 11:49 AM
I’m stuck on the same screen . If u figure it out let me know
12-25-2022 12:08 PM
Hey there @Warmachinerox1, we see you are having issues with your Meta Quest 2. We understand how inconvenient this may be, but we're here to assist you all that we can. Can you please let us know if you were able to locate the device code and enter it or is the screen just frozen and unresponsive?
Also, please let us know of the following:
Let us know the details and if you are still having issues. Hope to hear from you soon!
12-26-2022 07:47 AM
I have done all of those. I'm stuck on the white pairing screen and I see the right controller on the screen and both controllers are paired in my app.
12-26-2022 10:24 AM
We appreciate you letting us know you have the following steps above. As we know you have done a Factory Reset we will need to provide you with doing a few more steps that require another Factory Reset. However, please make sure to check that your Cloud Backup is on with the steps here and from there you will follow these steps:
If the following are not working and the issue persist we want you to get connected with our Meta Store Support. One of our awesome agents can get a better look at this for you and you can get connected with them by clicking here. You can choose from a live chat and even scheduling a call!