Stuck on "Unable to load. Please try again"

[Mimi_Ouma]

A while ago I was given an Oculus that was from someone else. It's a quest 1 i believe, judging from trying to connect it to the app (quest 2 was not found but 1 was). I turned it on, updated it (after the update it stood on Unable to load), and tried factory reset because I did not want to have someone else's account on it. Once I did the steps, "hold volume button and power button simultaneously, power off", it tried turning it on and it did not work after the 30 seconds so I had waited a while and tried it again and it turn on within maybe 10 seconds. Still the same thing as it was before, unable to load. Oh right, I can't login into the app because I tried once but it was connected to the original owners. They did not disconnect and instead gave a screenshot on how to factory reset(which is why I tried factory reset to have my own account as told above). So I have no way in using the app.

Things I tried without using the app:

• WiFi reset (disconnecting the WiFi and reconnecting) 
• Power off
• Reset
• Leaving the headset alone seeing if it would work after a few hours.

[MetaQuestSupport]

Hi there,

Thanks for reaching out to Meta Store Support. Thanks for letting us know what you have done so far.

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[MetaQuestSupport]

Hi again,

We are just reaching out to check if you were able to resolve the issue you were experiencing.

If you have any Meta Quest Support issues, we are always here to help.