Stuck on "its time to explore your new headset"

[Makr0o]

just got my new meta quest 3 headset and after doing initial setup and pairing successfully it's not stuck on the screen "it's time to explore your new headset" 

I've restarted it

Factory reset 

Can't see any solutions online

[MetaQuestSupport]

Hey @Makr0o,

Thank you for letting us know what troubleshooting steps you've already taken. Looks like it's time for you to slide into our DM's.

Please select our name to get to our profile page, or click here: Customer Support. Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey there @Makr0o! We received your PM and will assist you there shortly! 

[Deijin]

Dos you get this resolved? I've had to factory reset since update 68 my mic went from clear sounding to fully muffled! Annoyed man 

[MetaQuestSupport]

Hi @Deijin ,

We see you were having an issue with your Quest 3 mic after updating.

To better understand your situation, can you please let me know that you have tried this steps:

1. Ensure the volume is not muted or turned down too low
2. Try headphones to see if there is audio
3. Test with multiple games/apps
4. Reboot the headset
5. Take out any 3rd party accessories
6. Reset Microphone
   • Settings > System > Sound > Toggle Microphone
      

Will be waiting for your response.

[deucam]

Hi, I have just experienced the same. I had tried factory resets with no improvement. I managed to get it to work by pairing my device withe the code instead of wifi/app. Prior to this, in my Meta app, under devices, the serial number was incorrect. Once paired with the 6 digits code, the serial number was correct and allowed me to progress.

[Deijin]

Hi currently stuck on the screen I mentioned above after factory reset so going to try what one of the users suggested 

[Deijin]

Cheers, will give it a go!

[Deijin]

So, the device has been off for 24 hours, turned it on to run that potential.fix and wouldn't you know, didn't have! System just worked and mic is working as expected. Do feel like updates cause the mic to fail for some reason or to muffle/volume decrease 

[Makr0o · Accepted solution]

Issue resolved by doing the following:

1. Factory reset and setup on another mobile.

2. Used that for a day 

3. Factory reset and setup on my main phone - worked straight away.

Closing ticket