Hi there, @hellokittylover666666666! We're excited to welcome you to the wonderful world of VR with your new Meta Quest 3, so we'd love to help out with that setup! If your headset is stuck on the update screen and you're unable to click the proper Wi-Fi network, we'd like you to try a factory reset. Please make sure the device is fully charged before proceeding with the following steps:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
You should be taken back to the page to start the setup process over again!
If you're having any issues completing that, let us know if the headset shows as paired at all to the Meta Horizon mobile. We look forward to hearing from you, so get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @hellokittylover666666666! Hope you're doing well! We just wanted to touch base and ensure you've been able to get that headset set up with the right Wi-Fi network. If there's anything else you need assistance with, please don't hesitate to reach back out. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Community Upgrade
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime
