01-15-2023 08:51 AM
Oculus quest 2 is stuck on loading screen. Restarted multiple times but nothing works. The meta logo just fades in and out. Anyone have this issue and how do we fix this?
Solved! Go to Solution.
01-15-2023 10:33 AM
Yikes! This is not the experience we want you to have with us and would be more than happy to get you back on track! We see your PM and we appreciate you letting us know you have restarted the headset. We were wondering if your okay with doing a Factory Reset? First, we will need to make sure your Cloud Back up is on with the following steps:
To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
Here you can see if your games have the Cloud Backup on as we know the headset is not working. From there you will then perform the Factory Reset with the following steps:
Please let us know if this worked for you. We will be patiently waiting for your update!
01-15-2023 10:33 AM
Yikes! This is not the experience we want you to have with us and would be more than happy to get you back on track! We see your PM and we appreciate you letting us know you have restarted the headset. We were wondering if your okay with doing a Factory Reset? First, we will need to make sure your Cloud Back up is on with the following steps:
To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
Here you can see if your games have the Cloud Backup on as we know the headset is not working. From there you will then perform the Factory Reset with the following steps:
Please let us know if this worked for you. We will be patiently waiting for your update!
01-16-2023 10:35 AM
Hey hey! Just checking in to see if your still having issues with your headset? We want to make sure we can get you back on track!
01-16-2023 10:40 AM
His apps were backed up so I did a factory reset and it’s working good so far. He has been getting rash on his face from the face gear. Is there anything we can do to prevent that ?
01-16-2023 10:48 AM
That's is awesome everything is working smoothly now! However, the rash is not good as we do have a few people that get this reaction as we know this is affecting your kid and is not what we want. We do have a silicone cover which helps for more sensitive skin. You can click here to get in touch with one of our awesome agents to get a better look at this for you and get this cover to have a better play for your son!