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Sudden slow charge Quest 3

Nydaarius
Honored Guest

Hey. 
My Quest 3 worked for the past 2 months i have it. 
But now it suddenly takes forever to charge. 
I'm using a kiwi cable and a brick for fast charging. 
2 weeks ago it was fully charged within 2-3 hours.
now it takes 8-10.
i tried the meta cable and brick. nothing. 
i rebooted the device, turned it off with, and restarted with boot menu. 
nothing. 
I didn't yet do a factory reset, as i want to avoid it if possible. (slow download speed, lot of stuff on the device)

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hello @Nydaarius! We hate to hear that your device is taking longer to charge. We understand how important this is to you and we're going to do our best to assist you in resolving this issue! We'd first like to ask a few questions to clarify the issue:

 

  1. Is the headset losing battery fast or just taking long to fully charge?
  2. Is the headset turned off while charging?
  3. Are you using the Elite Strap with Battery?
  4. Have you tried a different outlet?

We look forward to your reply! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1. I was playing subnautica, virtual desktop. with the charging cable plugged in, it went from 100% to 10% in 2 hours.
2.yes. 8ish hours when its turned off
3. no.
4. yes. in 3 different rooms.

Thank you for providing that info! We have a few suggestions here to make sure you can play maximize your VR play time! First, are you using the charger that came with the Quest 3? While chargers may look the same, they are not all made equal. Making sure you're using the original one for best charging results. Next check for software updates. Making sure this is fully up to date will ensure everything is properly running. 

 

If these steps don't work, I do have some additional questions. Is this only happening when playing Subnautica? or does this happen with all PCVR games? Additionally, does this same thing happen when playing games without linking to your PC? Looking forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

EveryDay10
Expert Protege

Hello @Nydaarius I recommend a factory reset, this can fix a multitude of problems, let me know how it goes!

Hey there @EveryDay10! Thank you for hopping in with some trouble shooting steps! We love it when our community helps each other out! The factory reset is an amazing suggestion, but it's also the nuclear option. If a user doesn't have their cloud saves turned on, it can result in loss of progress, so this is normally a last resort, unless there's a challenge we see factory reset resolves the challenge at a high success rate. In this case we also want to provide the user with the understand of what will happen when they do the factory reset so there's no surprises. This is definitely an option, but one we'd suggest holding off on until other steps are tried first. Keep it up with the helpful suggestions! We love to see it!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you for recommending me that! I will improve 

You're a super star @EveryDay10! We look forward to seeing your posts!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Nydaarius, we wanted to check in and see if this has been resolved by the steps we provided, or possibly what @EveryDay10 mentioned? Please let us know how things are going!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same issue "charging at a slow rate", now I understand to use the brick that came with the Q3 BUT my computer's usb 3 port kept it charged with no problem, I hard powered off, I hard rebooted, I did a factory reset, I even tried it on another computer that supports usb 3 and no change, trying the official brick to me anyway isn't the issue as my computer kept it charged  until recently. I have had my Q3 for months with no charging issues until now.

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