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Suddenly the two-step verification is not reaching my phone.

may.31127
Honored Guest

I usually use Meta ads in my work. Yesterday, as usual, I was sent a two-step verification code when I went from the ads manager to business settings, but for some reason the code did not arrive on my phone, so I sent it using SMS.
The code was sent via SMS several times that day.
The next day I tried to send the code by SMS as well, and was told that I had reached the maximum number of codes to be sent in a certain period of time, so I could no longer use two-step verification.
After trying to clear the cache, etc., I can no longer even log in and no longer receive support from Meta, so I am currently looking for answers here.
I don't know what to do as I am logged out of the browser and app on my phone as well.
How long do I have to wait before I can use SMS again?
I am having trouble because I want to use it immediately for work.

2 ACCEPTED SOLUTIONS

Accepted Solutions

OMOTO
Meta Quest Support
Meta Quest Support

Hey, @may.31127! Thanks for reaching out.

Unfortunately, you're not in the right place to get support for this issue.
This forum is specifically for help with Meta Quest products and the Meta Quest Support team are only able to assist with problems related to Quest.

This page from the Facebook Help Center seems to be the most relevant and should have some helpful information for you.

Best of luck with getting everything sorted.

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised

View solution in original post

OMOTO
Meta Quest Support
Meta Quest Support

Not a problem, at all.
Once again, very best of luck to you! 🤞

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised

View solution in original post

5 REPLIES 5

OMOTO
Meta Quest Support
Meta Quest Support

Hey, @may.31127! Thanks for reaching out.

Unfortunately, you're not in the right place to get support for this issue.
This forum is specifically for help with Meta Quest products and the Meta Quest Support team are only able to assist with problems related to Quest.

This page from the Facebook Help Center seems to be the most relevant and should have some helpful information for you.

Best of luck with getting everything sorted.

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised

Thanks for the reply.
However, I am writing here for support because I have tried every method on that page and it has not worked.
Do you know where else I can get support from someone other than here?
I can't log in and this is currently the only way I can chat to people on Facebook😭

OMOTO
Meta Quest Support
Meta Quest Support

Hi, @may.31127 

The only official channel I could point you towards is the Help Center. If you've already tried everything but the error you're getting is for hitting the code limit, it may just be a waiting game, unfortunately.

I wish I had more of a productive suggestion to offer to you.

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised

I understand. Thank you very much for your kind response.

Your answers saved me from having to explore various avenues on my own. Thank you very much.

OMOTO
Meta Quest Support
Meta Quest Support

Not a problem, at all.
Once again, very best of luck to you! 🤞

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised
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