Edit: Leaving this here for reference, but I should note that this matter has since been resolved for me. The dev team was responsive and my experience in the app has greatly improved.
--Original Message--
Supernatural is a fun and visually stunning way to work out, but only when it works as intended, which in my first few weeks of subscribing equates to about half the time.
There are two main problems 1) frequent WiFi disconnects and 2) mid-workout freezes. Supernatural is the only game/app on which I experience these problems, so it's not my WiFi, or my location, or my settings. It's the app and the way that it operates on the Quest 2.
Both problems result in broken workout continuity and a frustrating experience. First, it typically takes me two or three times before the app launches without a message saying that I have no internet connection (even though I do, as verified in the Quest 2 interface). Within the game, the disconnects interrupt the flow of play and the quality of workout, but they at least result in a countdown and return to a normal-paced game. The video freezes, however, occur with audio continuing in the background. When they are resolved, there is no warning, and the video catches up with the audio, resulting in an impossible deluge of objects to strike, all but ruining the experience and associated stats.
I have attached a video. Notice the disconnect right at the beginning. There is another disconnect at 1:24. At 2:49 there is a freeze followed by the fast-paced video catch-up described above.
This needs to be resolved if I am to continue my subscription.
Man, I’m sweating like the ogre that I am and mid-workout (track 5 of 7) on some high intensity first time flow “no internet connection” with internet connection. That is ONE free trial I will not continue with. Thanks for the sanity check Kilgore!
Thanks. I emailed support and sent several videos pointing out the problem. We'll see if they come up with anything. I genuinely like the program, but there's no way something this buggy should cost $20 a month.
Update: The problem I mentioned below is resolved. It was a capacity issue with my router occuring when someone else was streaming video while I was using Supernatural.
I have the same problem. I think it only happens in the morning when there is probably heavier usage so they must need to upgrade capacity. My temporary resolution is that I have 2 internet connections on my router. As soon as I see a problem I press the oculus button on the right controller and switch connections. It almost always resets the connection and lets me continue.
Hi there, @ralph812, and everyone! We know these messages on your headset can really pull you away from the VR experience, so we wanted to pop in to help out if you still need assistance! To begin with, we do want to clarify, is any other app that uses Wi-Fi getting this message at all (multiplayer games and the like)? Has Supernatural ever functioned properly on this headset in the past? Also, are you having any issues within the Meta Quest Home environment? Keep us updated and we can continue from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you MetaQuestSupport for your quick response. Today I had no problem at all. First, to answer your questions....It worked fine until a few weeks ago. No other apps had a problem, however, no other apps are video-intensive like Supernatural. After today's workout I realized that the problem is overload on the router. This is TMI but the reason it started happening is that my wife broke her ankle a few weeks ago which changed her normal activities and she had been streaming TV shows while I was using Supernatural. If I can figure out how, I will update my previous reply.
I love Supernatural. Besides enjoying the workouts, it has helped me lose over 10 pounds since I started 8 weeks ago. I was looking for a boxing workout but this is so much more. It has also improved my reaction time when I play racquetball.
It's our pleasure, @ralph812! We appreciate all of your updates, and it's great to hear that you were able to identify the issue with your router and Supernatural: Unreal Fitness. However, we want to guarantee that your issue has been resolved and that there isn't anything further we can do to assist you. If you need any more assistance, please don't hesitate to contact us! Your patience and time are greatly appreciated and we hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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