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Supervised account showing way more time than actually played

Just_Jenn_22
Explorer

I just checked my son's supervised account because I got a notification that he had exceeded his time limit today. His limit is 4 hours and he hasn't even been home from school that long so I knew something was off. I checked the app and it says that over the last 7 days he has a daily average of 17 HOURS...which is completely wrong!! AND it says in the last 7 days there were 121 HOURS spent in VRChat, which I know is not correct because he does not use VRChat. Could his account have been hacked or something?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hely @Just_Jenn_22. We know it's a big deal for you to be sure that your son's Meta account is protected. We're glad you reached out to us about this so we can help you figure out what's happening as soon as possible. The first thing we would suggest is sending us a PM by clicking here so that we can dig a little deeper into this issue and offer you some insight. Looking forward to assisting you. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey @Just_Jenn_22. We're just checking in with you to see if there has been an update on your situation and if you have had any issues sending us a PM. If you have any trouble, feel free to reach back out to us. No rush. Looking forward to helping you. Hope to hear from you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have sent a PM. Thank you.

Hey there, @Just_Jenn_22. Thank you for informing us. We will be in contact with you soon to finish your troubleshooting. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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