He recently received an email stating that his account will be deactivated unless an adult takes its supervision.
Fine: I follow all the required steps and then I am requested to insert my credit card's details to show I am an adult.
Unfortunately my bank does not allow the payment to go through, because it does not consider the "merchant" reliable.
Therefore I am unable to complete the procedure.
Did any of you faced (and solved) the same problem ?
BTW I called my bank to inform that I am aware and approve the "transaction" (Meta is supposed to charge a small amount which later will be returned). However this does not help because the screening is automatic and there is nothing I can do to have approved an unauthorized transaction.
Hey there! @Diemme6262 We'd be more than happy to help you with this issue!
We're sure your son is keen to keep his account therefore let's see how we can resolve this for you. Would you mind sending us a private message so we can look into this. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @Diemme6262! We wanted to follow up with you to see if you still needed further help. If so, feel free to shoot us a PM at any time, and we will be more than happy to help! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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