cancel
Showing results for 
Search instead for 
Did you mean: 

Support asking for a receipt for a product I bought 3 years ago

THREEFIFTYSE7EN
Explorer

After a few back and forth messages with support, they’ve now asked for my receipt. I bought my quest 2 over 3 years ago so I definitely don’t still have my receipt and my device is 100% out of warranty. Is anybody else in the same boat as me? 

1 REPLY 1

oculusness
Consultant

If you don't have the receipt, the purchase will be in you bank transactions as long as you didn't pay cash. You could repost this in the thread below and tag @DwightMc25 

 Solved: NOT SOLVED - Unacceptable Response to Software Upd... - Meta Community Forums - 1273736

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?