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Support is just awful

Anonymous
Not applicable
I am trying to return my oculus quest 2, it is still within the time frame of being returnable however, the horrible support team is taking their sweet time to respond. I think to run out the return window! Can someone please for the love of God help me!?
6 REPLIES 6

jumpthenfall
Honored Guest
Oculus support is so far the worst I've met. Swallow it.

Anonymous
Not applicable

jumpthenfall said:tbu

Oculus support is so far the worst I've met. Swallow it.


This helped in what way?

MetaQuestSupport
Community Manager
Community Manager
Hey, sorry about any delay in our response. Can you please provide a ticket number so we can look into this?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

adam_hlt
Honored Guest
Agreed, having a similar issue with support where I can't use the headset and they're very unresponsive so far and keep referring to another team. 

ellismusic1
Expert Protege
This may not help you but hopefully others.
{ AMAZON }.

Wardogc81
Protege
heey they just take 1 year to see and respond this message whats the complaint  😄
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