Recently I have been having a location issue on my Oculus devices/apps. The server thinks I am from Japan (I am in the US) and the store prices are all in JPY. Even some contents are now in Japanese. I am not using VPN and other sites identify my exact location with no problem.
So, I contacted Support and they send me this:
The suggestion of our specialized team is to follow to change the home location on your Quest or Quest 2 by first deleting your current home location. Please kindly follow the steps bellow to complete this:
To delete your current home location
Power the device on
Press the Find button
Use the rocker pad to select My Locations then press OK
Select Home then press OK
Select Delete then press OK
Select Yes then press OK
Your home location has been deleted. Next, enter your new home location.
Initially, I thought, what kind of gibberish is this? After a little bit Googling I found that this was copied straight from a GARMIN website. It turns out they have GPS products called "Quest" and "Quest 2"!
When I first replied and and said I couldn't understand the instructions, they matter-of-factly told me the "find button" is supposed to be the Oculus menu button and the "rocker pad" is supposed to be the thumb stick. This time they even attached pictures of the Quest controllers, and they were again copied from some other websites.
In the third round of back-and-forth I got a different person, and he/she just copied the first person's instructions back to me. As of this post the issue is still pending.
We are probably in trouble if the "specialized team" in Oculus have no idea what a Quest is and need to Google to answer our questions. It would be hilarious if it weren't so frustrating.
Hello there! Oh wow, this is truly shocking and we sincerely apologize for the service you have received! We want nothing but legendary customer support for our beloved Meta Quest family members! We would love to take a look into this further, could you please DM us with your most recent ticket number? Once we have your ticket number, we'll be able to continue where we left off and get your location corrected. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there! Oh wow, this is truly shocking and we sincerely apologize for the service you have received! We want nothing but legendary customer support for our beloved Meta Quest family members! We would love to take a look into this further, could you please DM us with your most recent ticket number? Once we have your ticket number, we'll be able to continue where we left off and get your location corrected. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
