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Support taking to long to reply

nathan.356720
Protege

my brother recently gave me his meta quest 2 and he told me that he broke the charger with the wire and the strap broke while tightening According to him and i asked support if could get it replaced for free and i only got one reply so far and that's it and im getting a little worried because the warenty expires in March 16 2024 (3 Days left) and i don't know if i should request a replacement or not

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @nathan.356720 

I don't know, what support said to you.
But typically, if things are damaged by yourself/your brother is this not covered by warranty.

 

View solution in original post

5 REPLIES 5

Choleni
MVP
MVP

Hi @nathan.356720 

I don't know, what support said to you.
But typically, if things are damaged by yourself/your brother is this not covered by warranty.

 

Okay thanks 👍

That doesn't mean they might give you a replacement as a gesture of goodwill...maybe you are lucky.😁
I just want to say... in this case it probably doesn't matter if the warranty period expires.

Okay Thanks 

Hey there, @nathan.356720! We'd like to help you look into what options are available for your brother's broken charger! For us to best assist, we just need to gather a bit of information to look into it further. Please send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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