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Support team not responding to warranty claim

0pt1cN3rv3
Honored Guest

Hi,

 

I’ve sent numerous emails and proof of purchase/device and box serial number details to the meta quest support team and am not getting a response regarding what is happening with my warranty claim. - Meta Quest Support: Case #07815412: Meta Quest - Meta Quest 3 - Headset - Display.

Can someone please let me know what’s going on here? 

1 REPLY 1

DwightMc25
Community Manager
Community Manager

Hi looks like the support team has escalated your issue. If you're still having problems please feel free to PM me. 

Thanks!

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