I did get a response on Saturday, 4 days after I submitted a ticket. They asked for contact info, Serial #'s & receipts, which I emailed back the same day. Support said it would take another 3-4 days to look into it further...
"Please allow us some time to look into this further for you, and we will follow-up with you as soon as possible. We appreciate your patience and we will do our best to contact you within the next 3-4 business days." Really a frustrating process to get an RMA processed, it shouldn't take a week+ to do this. I also did DM Oculus on twitter w my support #, not sure if that helped expedite the process. Quest 2 is my 3rd headset from Oculus, along w Quest & Rift... Facebook needs to do a better job hiring more people for Customer Support & establish a phone # for support, because after this I'll be looking at other brands in the future.
I got an update from Support today 3/10/21 that a replacement will be shipped out in 5-7 business days. Yeah :))) They are probably backed up with emails so give it some time. Facebook should definitely setup a support number & hire more people since Quest 2 has grown in popularity.
18 days later after receiving RMA email, I still didn't get my replacement or shipping confirmation.... just had to submit another ticket for an update today- support ticket (2530112) ... This has been the worst customer experience!
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