Support ticket emails, have NO LINK to actual ticket

[JB_TendingTheFire]

When I get emails from Meta Quest Support ticket - There is no link to the actual ticket - So I do not know what thread in the forum i relates to. (Mail from support@notification.metamail.com / Meta Quest Support)

1. Have a look at the screen shot.

2. You also have to fix labels.

(Basically get rid of it, what is it needed for, when you have associated products?)

Best Regards

JB

[MetaQuestSupport]

Hello @JB_TendingTheFire, we would gladly provide you with more information regarding the email. So in the subject line, there is a case number that is linked to a support ticket, not a thread from our forums. We would suggest going back through your emails to check and see if you missed any. We do show that our support team did reach out to you via email and is waiting for a response. We hope this helped.

[JB_TendingTheFire · Accepted solution]

Hi Community Manger,

1. Then provide the original message, in your e-mail reply.

JB

[JB_TendingTheFire]

Did you get my message regarding Labels & Associated products?

JB

[MetaQuestSupport]

You are able to reply to the email in order for support to provide you with more information regarding your case. Our specialist team has been working with you on that open ticket and would be more than happy to further assist you. Thank you for your continued patience.

[JB_TendingTheFire]

If there is no link to give - If it is direct support - You need to include the original message in your reply.

I still need to know what the content of the ticket is - Because I have more than one ticket open (3-4 tickets maybe) - When I get an email from the forum, like this message - Then there is a link - Look at the screenshot for this ticket/forum response..

[MetaQuestSupport]

Hi again, @JB_TendingTheFire. We wouldn't want our customers to have anything less than a stellar VR experience. We'd like to look into your support interaction to check if everything's in order. Please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible.
 

[MetaQuestSupport]

Hi again, @JB_TendingTheFire. We wanted to follow up with you and see if you had been able to see our last message detailing how to reach out to us via private message. We hope to hear from you soon!