a month ago
I got a warning that my Facebook account would get suspended/banned for supposedly being under 13. I am 17 so sent through ID details via the online form but I still got banned on the 14th of January 2025. I have tried to follow the instructions of putting through an appeal but I cannot log into my Meta account. Every time it sends me a code to my Gmail I receive nothing and yes, I've checked my spam and I have no filters set up.
I created this Meta account solely so I could come here to seek help and all emails for this account are going through to another Gmail account fine.
I have tried looking at online help but have found nothing. I am currently locked out of my personal Facebook account and my Meta account for my Quest 2.
Please help.
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