cancel
Showing results for 
Search instead for 
Did you mean: 

Suspended Due to Hacked Instagram Account

vixp82
Honored Guest
Hello,
I am writing to appeal the suspension of my Facebook account. I received a message stating that my Facebook account was suspended due to violations by an Instagram account that was linked to it.
I want to clarify that I have never created, used, or authorized the linking of that Instagram account. It appears that my Facebook account was compromised and someone else linked their own Instagram account without my consent. I am willing to provide a government-issued ID if needed to verify my identity.
I kindly request that you review this case again, as I had no control over the Instagram account that caused the suspension.
Thank you for your help and understanding.
Best regards,
Vincenzo Puccia
@MetaQ  @meta @metasupportcase
1 ACCEPTED SOLUTION

Accepted Solutions
4 REPLIES 4

vixp82
Honored Guest

hacker account.jpg

Hello! 

 

Thank you for your message! We're sorry to hear that your account got suspended. For anything related to Facebook you will find all the help you need on this link. Here at Meta Quest Support we only offer help and support for Meta Horizon Accounts and VR products! 

 

Thanks! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

vixp82
Honored Guest

I have already looked at this link but I can't solve the problem

Hey! 

 

Thank you for getting back to us. As we have mentioned above here at Meta Quest Support we only provide help for Meta Horizon Accounts and VR products. We suggest that you keep trying with the help offered on the Facebook Help Page. 

 

We hope you have a good day! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?