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Suspended account and Unable to Login

Sparkplug1978
Honored Guest

When I tried to log in to my account. It gave me this error “Contact our support team .Your Meta account has been suspended because your account doesn't follow our Community Standards or other terms. If you have any questions or concerns, you can contact our support team.” The day I thought I could verify my account with an id or credit card had passed. I just want my account unsuspended or my money back on the game I brought to play on my oculus. Thank for the help.

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello there,

We at Meta Quest Support, would be happy to dive into this with you, and find you a resolution.

As this is involving your account and personal details, please send us a Private Message, and we can take it from there.

Thanks!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

My Facebook account was Disabled after posting a picture of my new diamond camo gun in call of duty mobile and it said it was child sexuality and I appeal and take a picture of my school iD last Aug 13 and my account still Disabled in this day please give my account a second chance 

Hi mav.marksman.2024,

We understand your Facebook account has been disabled. We know how frustrating this is!

However, here at Meta Quest Support we are unable to offer any assistance with Facebook accounts.
For help with your issue, please visit the Facebook Help Center

If you have any Meta Quest related issues in future, please don't hesitate to reach out again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @Sparkplug1978 @mav.marksman.2024 

As a social media expert i can help you to regain access on your disable account.

So you should contact with meta support team and you can do it by going meta business support page and for more info you can search about it in internet and if you interested to know from me please reply here.

I have tried everything I could to recover my Facebook account after it was hacked, but unfortunately, I haven't received any response or support from Facebook. 

L.DotGotBBL
Honored Guest

yo how did you resolve it??

This method will not work if you are unable to log into your account.
Without being able to log in, there is no way to contest your account suspension or deletion or to contact/message this user or forum.
My dad's account has the same issue (Oldman1980).
He was on assignment and unable to access personal accounts due to security and his account was "scheduled for deletion"...
Even though he verified his identity with FaceBook (through notarized documentation) he is unable to cancel the deletion or contact support in ANY way.  He will loose his account and games he has had since our Quest 2 (we now have a Quest 3 and 3s that might as well be a brick for him).
He spent thousands and now we are likely switching to the Vive if he can't get this resolved.... kinda sucks.