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Suspended account due to age restrictions

Honored Guest

Hello. I received mails from meta regarding my account being suspended due to age restriction violations that I assume is my kids playing 'Gorilla Tag'. I did not respond to the mails as I believed it to be phishing attempts. This was clearly not the case I created this account so that I could contact support which is quite a daunting task if your account is suspended.


Please help me reinstate my previous account? My Meta and Facebook book account was suspended.


Community Manager
Community Manager

Hey there, @Jacques.Muller42! We understand that you are contacting us about a Meta account that may have been disabled for violation of the Meta Terms of Service.


While VR can be a lot of fun, the creation or use of any Meta Account by a person under the age of 10 is a violation of the Meta Terms of Service. A customer aged 10-12 years (or 10-13 years if in South Korea, Spain, or Quebec) must have their parent or guardian create a Parent-Managed Account for them to access Meta Quest 2 and 3 devices.


Meta Store Support is not able to assist you with the disabled account. You will have received an email notification about the account that includes instructions for an appeal process if you feel that this account action has been in error. Please utilize the appeal process outlined in the email to address your account issue. If you do not see the email in your inbox, please check your spam or junk mail filters.


In order to recover a disabled Facebook account, you will need to reach out to the Facebook team directly here.

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