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Suspension - Provide account details

TheIronKingVR
Honored Guest

Meta yesterday on my main account sent out "Provide account details by April 30th or your account will be suspended" and I don't want that to happen but when I click on the notification, it takes me to Meta Quest news, I want to set up my account as a parent account so this doesn't happen again but I don't know what to do, please help.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @TheIronKingVR. We definitely know the importance of keeping your account safe, so we'd love to make sure you're able to submit the proper documents to update your account. To create a Parent-Managed account, please sign in to your Meta account here. From there, please follow the on-screen instructions.

Of course, if there are any bumps along the way to setting things up, do let us know! We're happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @TheIronKingVR, still need any help?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oh, I figured it out, but thank you for helping!

Awesome! Please don't hesitate in reaching out if you need assistance with anything else!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @TheIronKingVR, thanks for updating your thread that you figured out what was going on with your account. If you don't mind, would you be able to share what exactly worked to get this resolved? That way if anyone else comes across this, they'll know what steps to take.

Also, welcome to the forum! I hope to see you more, and under better circumstances!

Make sure you smash that Kudos button!
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